Return & Refund Policy

Last Updated: August 10, 2026

At Scalora, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging
• Include all original accessories and components
• Not show signs of damage caused by misuse or improper handling

How to Request a Return

To start a return, please contact our customer support team with:

• Your order number
• The reason for your return
• Photos of the product, if applicable

Our team will review your request and provide instructions for the next steps.

Please do not send your item back before receiving return instructions from us.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item.

We’ll review the issue and work with you to find an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, products that have been used may not be eligible for return.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or another applicable circumstance.

Exchanges

If you received a defective or incorrect item, please contact us before returning it. We’ll determine the best solution, which may include an exchange or replacement.

Questions?

If you have questions about our return policy or need assistance with a return, please contact our customer support team through the contact information provided on our website.

Scalora

Simple. Smart. Everyday Care.