Shipping Policy

Last Updated: August 10, 2026

At Scalora, we work to make sure your order reaches you safely and efficiently. Please review the information below for details about our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Please note that weekends and holidays may affect processing times.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Estimated delivery: 7–15 business days

Delivery times are estimates and are not guaranteed. Unexpected delays may occur due to carrier issues, weather, customs, holidays, or other circumstances outside of Scalora's control.

Shipping Costs

Available shipping options and costs will be displayed at checkout before you complete your purchase.

Promotional free-shipping offers may be subject to specific terms and conditions.

Order Tracking

Once your order has shipped, you may receive tracking information by email.

Tracking information can sometimes take several days to update after an order has been shipped. This does not necessarily mean there is an issue with your order.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made after an order has entered processing or shipping.

Scalora is not responsible for orders delivered to an incorrectly provided address.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged during delivery, please contact us as soon as possible.

For damaged packages, please provide photographs of the package and product when possible so we can review the situation and determine the appropriate next steps.

International Orders

International orders may be subject to customs fees, duties, or taxes imposed by the destination country.

Any applicable customs charges or import fees are the responsibility of the customer unless otherwise stated at checkout.

Shipping Delays

Scalora is not responsible for shipping delays caused by circumstances outside our control, including:

• Carrier delays
• Severe weather
• Customs processing
• Holidays
• Incorrect shipping information
• Natural disasters
• Other unforeseen circumstances

If your order is delayed, we recommend checking your tracking information first. If you believe your package has been significantly delayed, please contact our customer support team.

Questions About Your Order?

If you have questions about your order or shipping status, please contact Scalora through the contact information provided on our website.

Scalora
Advanced Care. Simplified.